Problem Solving
This means that the pressure inside the bowl has become so high that the juice is looking for a different way out than the juice outlet. It can happen when 'overfeeding' or entering very fibrous vegetables or fruits too fast in too large pieces. The Versapers becomes clogged, the pressure will increase and the juice is looking for another way to get out. You can avoid this by cutting fibrous foods into small pieces transverse to the fiber direction and entering them gently so the slowjuicer has enough time to squeeze the juice out.
The machine is built with one outlet for pulp and one outlet for juice. The round outlet (right as you face the unit) is for the juice. On the left-hand side the pulp comes out. Sometimes, mostly just in the beginning, a bit of fluid could come out. With fiber-rich products it may occur congestion is beginning to emerge. You will notice immediately when hardly any pulp comes out or into very thin slivers. By adding a piece of apple or carrot the pulp quickly reappears. When the pulp does not come out immediately, put the machine for a few moments in the reverse mode and then it should work again as usual. The machine will then need some time to process the blocking products. The pulp will appear again. If this is not the case then too much fibers are blocking the outlet and it is best to clean it. However it never has to happen, if you vary well between products, do not “overfeed” the slowjuicer and allows the machine sufficient time to process the products.
The Versapers 2G and 3G have an on-off button which as a precaution has been finished with a silicone, splash-proof cover. Do you have wet hands? Better to dry them first before turning the machine on or off. Water in the on/off button may cause damage and oxidize electrical contacts.
This is an unfortunate situation that occurs occasionally with spoons or other objects. You could buy a whole new top set, but that is the last resort. We recommend that you first try to get the hopper off, so you can see what the damage is inside. This way you can find out if just a part has to be replaced and that is a lot less expensive than a complete new top set.
You have to disconnect the hopper with force. That can best be done by sitting on a chair with the bowl between your knees. Turn the hopper to the left. Therefore take the juice outlet and pulp outlet in both hands and turn counterclockwise with great force to the left. You can use a lot of force without fearing to break something. This is the only way to get the hopper off. We have no other options. Hopefully that does the trick - check the parts for damage.
It may happen that you are happily using your slowjuicer, and suddenly the next day it does switch on. This can also occur when the Versapers has not been used for a while. You can always have a look at the manual. The most important thing is that the Versapers has been properly put together. The lid must be closed well. There is a magnet in the lid and if the lid is not closed well, the machine does not turn on. It could also be a temporary failure when you always leave the plug in the outlet. Remove the plug from the outlet for a few hours, put it back and try again. It is best always to remove the plug from the power outlet after use. If this does not work, please try our
first. In 99% of the cases the Versapers will work again!
The slowjuicer bruises products with 70 rpm, which gives a super quality juice. When you allow your slowjuicer too little time to crush and juice the strainer or pulp outlet may get clogged slowly. This 'overfeeding' occurs by entering products too fast, unnecessary pushing or pieces which are too large. While operating at a leisurely pace, the slowjuicer runs at its best and you will have delicious freshly squeezed juice in no time!
This happens if you enter too much at once too fast or too large pieces. You cannot expect pushing half winter carrots into the hoppper it will go through without any problems. Place the products into the hopper as if it were your own mouth. In bits and not too fast allowing the juicer time to process and compress through the outlet. It also helps to vary harder pieces with softer ones.
When the machine stops, it could mean that the lid is no longer closed correctly. A security mechanism has been built in. The shifting occurs at high pressure in the bowl and that usually means that you are 'overfeeding' your slowjuicer with adding too many products too fast, so the strainer gets difficulties to handle everything and the pressure rises inside. Pushing more with the 'pusher' therfore works counterproductive. At too high a pressure the lid comes under too much strain. It is importang to allow the slowjuicer the time to grind and squeeze the products. Put the products in gently one by one by just dropping them into the hopper. It is also possible that, when juicing the pressure becomes so high that the entire bowl shifts a bit. You do not have to open the lid and the motor can keep on going. This is okay, but it is important not to 'overfeed' your Versapers by entering too large (hard) pieces.
The main reason is that the fibers and pulp did accumulate in the bowl, the pressure has been increased while you continued to press. Meanwhile, there will be little or no more pulp from the pulp output. This forces the engine to use more strength to turn around and the press screw turns increasingly tougher. This causes the bowl to get tighter on the three black hooks of the motor block. There is no question of getting a vacuum. To loosen the bowl you can tap with some force against the juice exit, counterclockwise. Some extra force should be used, so the bowl can slide off the three black hooks. After disconnecting control immediately if the black hooks are clean, because dried up leftovers of the juice can cause the bowl to stick faster. Make sure next time that the pulp exit continues to run well, so the pressure will not rise excessively.
When you take the bowl off the machine block, you see three black 'notches' on the block. With these receptacles the bowl is tightened. If you look closely, you can see the slot underneath; the receptacles hook with the bowl. This means it is a matter of turning it counterclockwise, causing the bowl to come off so it can be lifted. No leverage effect is needed. So when you finished using the machine it is best to grasp the entire top set at the juice and pulp outlets and turn it counterclockwise with a thug. Then you feel the bowl loosening from the hooks and you can lift if off easily.
This is a clear signal that the machine is overloaded and you must immediately slow down. This problem has to do with the speed of adding the products. With hard vegetables like carrots or beets, the Versapers simply needs some time to grind and transport the products. If this goes too fast with pieces which are too big, the slowjuicer may stop. This means that your machine is temporarily overloaded which obviously should be avoided. Cut the beetroot and carrot into strips or slices of 1 cm thick and enter them gently, preferably 1 by 1 and let the machine press at its own pace. In case of jamming use the reverse position (the on/off button) to detach the products again.
This squeaking may occur due to strong friction between the bowl and the strainer. Especially with tougher vegetables, such as carrots or fennel, this may happen. The vegetable is pressed against the strainer by the black squeezing screw and while rotating this literally bruises the vegetable. This can make the sound. When some more moisture gets in, in combination with, for example, apple it is muted more rapidly. It is important that yout cut the tougher dry vegetables into smaller pieces and add them gently, so the Versapers does its job quietly. In this way the friction and the sound in the bowl won't become too much.
The Versapers has a fine and a coarse strainer. If you want minimal fibers, use the fine strainer. Some products, such as pineapple, fennel or celery have from origin many small fibers in them. The fine strainer also allows some of these fibers to get through. It helps to enter the products at a gentle pace. At a faster pace, the strainer gets more full and the juice will aslo be squeezed through the upper ring. Because the upper holes of the strainer are slightly larger, fibers can get through more easily. An additional possibility is the pulp strainer. You can easily put this on the juice container, so the juice will get an extra filtering. This pulp sieve costs € 7,50 euro plus shipping and can be ordered through: http://versapers.nl/accessories/pulp-zeef.html